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Cyber Solution Investigations is an accredited cryptocurrency fraud investigation agency assisting clients with digital asset tracing, evidentiary documentation, and formal recovery support.
This Privacy Policy explains how Solution Investigations Ltd (a company registered in England & Wales, company no. 09354279, trading as Cyber Solution Investigations) ("we", "us", "our") collects, uses, discloses and protects your personal information. We handle personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Data protection registration for this activity is held with the Information Commissioner's Office under reference Z2139399; you can view the entry on the public ICO register.
We may collect: your name and contact details; information you provide about your matter (including wallet addresses, transaction details, correspondence and documents you send us); and technical information such as your IP address and browser type when you use this website.
We use your information to respond to enquiries, assess and carry out case work you engage us for, communicate with you, meet legal and regulatory obligations, and improve our services. We do not sell your personal information.
We may disclose information, where relevant to your matter or required by law, to: exchanges and financial institutions, law-enforcement and regulatory bodies, professional advisers (such as lawyers), and service providers who help us operate (for example, secure IT services). Where information is disclosed overseas, we take reasonable steps to protect it.
Our website's "Check & Verify" tools may send the value you submit (for example, a website or wallet address) to third-party or public data sources to screen it. Don't submit another person's sensitive personal information through these tools.
We take reasonable steps to protect your information from misuse, loss and unauthorised access, and we retain it only as long as needed for the purposes above or as required by law.
You can ask to access or correct the personal information we hold about you, or make a privacy complaint, by contacting us at contact@csi-cyber.com. If you're not satisfied with our response, you can lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
Cyber Solution Investigations — 122 Lovelace House, 96-122 Uxbridge Road, London, W13 8RD — contact@csi-cyber.com — +44 20 7946 0018.
